:root{--navy: #0a2540;--navy-soft: #173a68;--gold: #c9a227;--gold-deep: #8f7011;--gold-soft: #efe4bb;--gold-line: #d8c377;--ink: #20303c;--ink-soft: #48575f;--paper: #f5f2ea;--paper-edge: #ebe5d6;--panel: #ffffff;--line: #e6dfce;--line-soft: #efe9db;--muted: #74828f;--ok: #178a5c;--ok-soft: #e3f3eb;--wait: #9a710e;--wait-soft: #f7eed2;--miss: #ba392c;--miss-soft: #f9e8e5;--info: #2a63e0;--info-soft: #e8f0ff;--fs-xs: 11.5px;--fs-sm: 12.5px;--fs-md: 13.5px;--fs-base: 15px;--fs-lg: 18px;--fs-xl: 23px;--r-sm: 8px;--r-md: 12px;--r-lg: 16px;--sh-card: 0 1px 2px rgba(16, 42, 67, .05), 0 18px 40px -30px rgba(10, 37, 64, .45)}body{color:var(--ink);background:radial-gradient(1100px 460px at 100% -10%,rgba(201,162,39,.07),transparent 62%),var(--paper);font-size:var(--fs-base);line-height:1.55;text-rendering:optimizeLegibility}a{color:var(--navy-soft);text-underline-offset:2px}:focus-visible{outline:2px solid var(--info);outline-offset:2px;border-radius:4px}::selection{background:var(--gold-soft);color:var(--navy)}header.topbar{display:flex;align-items:center;gap:14px;flex-wrap:wrap;padding:15px 20px;color:#fff;background:linear-gradient(180deg,#0d2c4e,var(--navy));border-bottom:2px solid var(--gold)}.brand-row{display:flex;align-items:center;gap:12px;min-width:0}.logo{width:42px;height:42px;border-radius:11px;flex:none;background:linear-gradient(160deg,#1c4779,#0e2f57);color:var(--gold);display:grid;place-items:center;font-weight:700;font-size:18px;font-family:var(--serif);box-shadow:inset 0 0 0 1px #d8c37766}.brand-text{min-width:0}.brand-text h1{margin:0;font-family:var(--serif);font-size:var(--fs-lg);font-weight:700;color:#fff;letter-spacing:.01em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:46vw}.role-badge{display:inline-block;margin-top:3px;font-size:var(--fs-xs);font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--navy);background:linear-gradient(180deg,var(--gold-soft),#e5d59d);border-radius:999px;padding:2px 10px}.spacer{flex:1 1 auto}.userbox{display:flex;align-items:center;gap:10px;font-size:var(--fs-sm);color:#cdd8e4;flex-wrap:wrap}.userbox .email{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:32vw}.switchlink{background:none;border:none;color:var(--gold-soft);font-size:var(--fs-sm);font-weight:600;cursor:pointer;padding:0;text-decoration:underline;text-underline-offset:2px}nav.views{display:flex;gap:4px;flex-wrap:wrap;padding:8px 16px;background:var(--panel);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:6;box-shadow:0 8px 20px -20px #0a2540b3}nav.views a{color:var(--ink-soft);text-decoration:none;font-size:var(--fs-sm);font-weight:700;padding:8px 15px;border-radius:999px;white-space:nowrap;transition:color .15s var(--ease),background .15s var(--ease),box-shadow .15s var(--ease)}nav.views a:hover{color:var(--navy);background:var(--paper-edge)}nav.views a.on{color:var(--navy);background:var(--gold-soft);box-shadow:inset 0 0 0 1px var(--gold-line)}@media(max-width:640px){nav.views{padding:7px 8px;gap:3px}nav.views a{flex:1 1 auto;text-align:center;padding:9px 6px}.brand-text h1{max-width:60vw}.userbox .email{display:none}}.btn{font-size:var(--fs-sm);font-weight:700;border-radius:var(--r-sm);padding:9px 15px;border:1px solid var(--line);background:#fff;color:var(--ink);cursor:pointer;white-space:nowrap;transition:border-color .15s var(--ease),background .15s var(--ease),transform .1s var(--ease),box-shadow .15s var(--ease)}.btn:hover{border-color:var(--navy-soft)}.btn:active{transform:translateY(1px)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn.primary{background:var(--navy);border-color:var(--navy);color:#fff;box-shadow:0 8px 20px -12px #0a2540b3}.btn.primary:hover:not(:disabled){background:var(--navy-soft);border-color:var(--navy-soft)}.btn.ghost{background:#ffffff1a;border-color:#ffffff47;color:#fff}.btn.ghost:hover{background:#ffffff2e}.btn.sm{padding:6px 11px;font-size:var(--fs-xs);border-radius:6px}.btn.danger{background:transparent;color:var(--miss);border-color:color-mix(in srgb,var(--miss) 45%,transparent)}.btn.danger:hover:not(:disabled){background:color-mix(in srgb,var(--miss) 12%,transparent)}.confirm-box{border-radius:var(--r-sm);padding:10px 12px;font-size:var(--fs-sm);border:1px solid color-mix(in srgb,var(--miss) 35%,transparent);background:var(--miss-soft);color:var(--ink);line-height:1.5}.confirm-box .confirm-actions{display:flex;gap:8px;margin-top:8px}main.wrap{max-width:980px;margin:0 auto;padding:22px 18px 80px}.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r-lg);padding:20px 22px;margin-bottom:16px;box-shadow:var(--sh-card)}.card h2{margin:0 0 4px;font-family:var(--serif);font-size:var(--fs-lg);font-weight:700;color:var(--navy);letter-spacing:.01em}.card h2 .cnt{font-family:var(--sans);font-size:var(--fs-sm);font-weight:600;color:var(--muted);margin-left:8px}.row-between{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:14px}.row-between h2{margin:0}.hint{font-size:var(--fs-sm);color:var(--muted);margin-top:8px;line-height:1.55}.chipbar{display:flex;gap:7px;flex-wrap:wrap;margin-bottom:16px}.chipbtn{font-size:var(--fs-sm);font-weight:700;border:1px solid var(--line);background:#fff;color:var(--ink-soft);border-radius:999px;padding:7px 14px;cursor:pointer;transition:color .15s var(--ease),background .15s var(--ease),border-color .15s var(--ease)}.chipbtn.on{background:var(--navy);border-color:var(--navy);color:#fff}.chipbtn:hover:not(.on){border-color:var(--navy-soft);color:var(--navy);background:var(--paper)}.table-scroll{overflow-x:auto;border-radius:var(--r-md)}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:12px;font-size:var(--fs-sm);border-bottom:1px solid var(--line-soft);vertical-align:top}th{font-size:var(--fs-xs);font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);white-space:nowrap}thead th{border-bottom:1px solid var(--line)}tbody tr:last-child td{border-bottom:none}tbody tr.clickable{cursor:pointer;transition:background .12s var(--ease)}tbody tr.clickable:hover{background:#faf7ef}td.num{font-variant-numeric:tabular-nums;text-align:right;white-space:nowrap;color:var(--ink-soft)}.sub{font-size:var(--fs-xs);color:var(--muted);margin-top:3px}.snippet{max-width:300px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--ink-soft)}.empty-row{color:var(--muted);font-size:var(--fs-sm);padding:26px 16px;text-align:center;border:1px dashed var(--line);border-radius:var(--r-md);background:linear-gradient(180deg,#fffdf7,var(--paper));margin-top:4px}.pill{display:inline-flex;align-items:center;gap:6px;font-size:var(--fs-xs);font-weight:700;padding:3px 10px 3px 8px;border-radius:999px;white-space:nowrap;border:1px solid transparent}.pill:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;flex:none}.pill.new{color:var(--info);background:var(--info-soft);border-color:color-mix(in srgb,var(--info) 22%,transparent)}.pill.assigned{color:var(--wait);background:var(--wait-soft);border-color:color-mix(in srgb,var(--wait) 28%,transparent)}.pill.called{color:var(--ok);background:var(--ok-soft);border-color:color-mix(in srgb,var(--ok) 26%,transparent)}.pill.closed{color:var(--muted);background:#eef0f2;border-color:#e0e4e8}.pill.won{color:var(--ok);background:var(--ok-soft);border-color:color-mix(in srgb,var(--ok) 26%,transparent)}.pill.lost{color:var(--miss);background:#eef0f2;border-color:#e0e4e8}.badge{display:inline-flex;align-items:center;gap:5px;font-size:var(--fs-xs);font-weight:700;padding:3px 10px;border-radius:999px;white-space:nowrap}.badge.ok{color:var(--ok);background:var(--ok-soft)}.badge.wait{color:var(--wait);background:var(--wait-soft)}.badge.active{color:var(--ok);background:var(--ok-soft)}.badge.inactive{color:var(--muted);background:#eef0f2}.badge.danger{color:var(--miss);background:var(--miss-soft)}.archive-toggle{display:flex;align-items:center;gap:7px;font-size:var(--fs-sm);font-weight:700;color:var(--muted);cursor:pointer;-webkit-user-select:none;user-select:none}.archive-toggle input[type=checkbox]{width:15px;height:15px;accent-color:var(--navy);cursor:pointer}.banner{border-radius:var(--r-md);padding:13px 16px;font-size:var(--fs-sm);margin-bottom:16px;border:1px solid var(--line);background:#fff;line-height:1.5}.banner.warn{border-color:var(--gold-line);background:var(--wait-soft);color:#6f5311}.banner.error{border-color:color-mix(in srgb,var(--miss) 45%,transparent);background:var(--miss-soft);color:var(--miss)}#toastHost{position:fixed;right:16px;bottom:16px;display:flex;flex-direction:column;gap:8px;z-index:50;max-width:340px}.toast{background:var(--navy);color:#fff;border-radius:var(--r-sm);padding:12px 16px;font-size:var(--fs-sm);box-shadow:0 14px 34px #0a254059;border:1px solid rgba(255,255,255,.08);animation:toastIn .24s var(--ease)}.toast.error{background:var(--miss)}.toast.ok{background:var(--ok)}@keyframes toastIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.authwrap{max-width:410px;margin:9vh auto 0;padding:0 20px}.authcard{background:var(--panel);border:1px solid var(--line);border-radius:var(--r-lg);padding:32px 28px;box-shadow:var(--sh-card);position:relative;overflow:hidden}.authcard:before{content:"";position:absolute;inset:0 0 auto 0;height:3px;background:linear-gradient(90deg,var(--gold),var(--gold-line))}.authcard .logo{margin-bottom:16px}.authcard h1{font-family:var(--serif);font-size:22px;color:var(--navy);margin:0 0 6px}.authcard p.sub{color:var(--muted);font-size:var(--fs-sm);margin:0 0 20px}.field{display:flex;flex-direction:column;gap:6px;margin-bottom:15px}.field label{font-size:var(--fs-xs);font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--muted)}.field input[type=email],.field input[type=text],.field input[type=time]{width:100%;padding:11px 12px;font-size:var(--fs-base);font-family:inherit;color:var(--ink);background:#fff;border:1px solid var(--line);border-radius:var(--r-sm);transition:border-color .15s var(--ease)}.field input:focus{border-color:var(--navy-soft)}.authcard .btn{width:100%;padding:12px;font-size:var(--fs-base)}.authcard .altlink{text-align:center;margin-top:15px;font-size:var(--fs-sm)}.authcard .altlink button{background:none;border:none;color:var(--navy-soft);cursor:pointer;font-size:inherit;padding:0;text-decoration:underline;text-underline-offset:2px}.gatewrap{max-width:470px;margin:11vh auto 0;padding:0 20px;text-align:center}.gatecard{background:var(--panel);border:1px solid var(--line);border-radius:var(--r-lg);padding:32px 28px;box-shadow:var(--sh-card)}.gatecard h1{font-family:var(--serif);font-size:20px;color:var(--navy);margin:0 0 8px}.gatecard p{color:var(--muted);font-size:var(--fs-sm);margin:0 0 18px;line-height:1.6}.pickgrid{display:grid;gap:10px;margin-top:18px}.pickcard{display:flex;align-items:center;justify-content:space-between;gap:10px;background:#fff;border:1px solid var(--line);border-radius:var(--r-md);padding:15px 17px;cursor:pointer;text-align:left;transition:border-color .15s var(--ease),box-shadow .15s var(--ease)}.pickcard:hover{border-color:var(--gold-line);box-shadow:var(--sh-card)}.pickcard b{font-size:var(--fs-base);color:var(--navy)}.pickcard .role-badge{background:var(--gold-soft);color:var(--navy)}.role-badge.admin-viewas{color:#cdd8e4;background:#ffffff1f;box-shadow:inset 0 0 0 1px #ffffff40}.pickcard .role-badge.admin-viewas{color:var(--muted);background:#eef0f2;box-shadow:inset 0 0 0 1px #e0e4e8}.lgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));gap:13px}.lcard{background:#fff;border:1px solid var(--line);border-radius:var(--r-md);padding:16px 17px;transition:border-color .15s var(--ease),box-shadow .15s var(--ease),transform .12s var(--ease)}.lcard:hover{border-color:var(--gold-line);box-shadow:var(--sh-card);transform:translateY(-2px)}.lcard .lt{font-weight:700;color:var(--navy);margin-bottom:5px;line-height:1.35}.lcard .ld{font-size:var(--fs-sm);color:var(--muted);margin-bottom:10px}.lcard .lp{font-family:var(--serif);font-size:20px;color:var(--navy);font-weight:700}.lcard .lr{font-size:var(--fs-sm);color:var(--muted);margin-top:6px;padding-top:8px;border-top:1px solid var(--line-soft)}.backlink{display:inline-flex;align-items:center;gap:6px;margin-bottom:14px;font-size:var(--fs-sm);color:var(--navy-soft);text-decoration:none;cursor:pointer;background:none;border:none;padding:0;font-weight:700}.backlink:hover{text-decoration:underline;text-underline-offset:3px}.metagrid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:14px;margin-bottom:4px}.metagrid .m{padding-left:11px;border-left:2px solid var(--gold-line)}.metagrid .m .l{font-size:var(--fs-xs);text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700}.metagrid .m .v{font-size:var(--fs-base);font-weight:600;color:var(--ink);margin-top:2px}.inline-editable-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.inline-editable-row .ctrl{width:auto;min-width:140px;flex:1 1 auto}.ctrl{width:100%;padding:9px 11px;font-size:var(--fs-sm);font-family:inherit;color:var(--ink);background:#fff;border:1px solid var(--line);border-radius:var(--r-sm);transition:border-color .15s var(--ease)}.ctrl:focus{border-color:var(--navy-soft);outline:none}select.ctrl{cursor:pointer}textarea.ctrl{resize:vertical;min-height:70px;line-height:1.5}.ctrl.sm{width:auto;padding:4px 8px;font-size:var(--fs-xs)}.status-select{border-radius:999px;font-weight:700}.status-select-wrap.new .status-select{color:var(--info);background:var(--info-soft);border-color:color-mix(in srgb,var(--info) 22%,transparent)}.status-select-wrap.assigned .status-select{color:var(--wait);background:var(--wait-soft);border-color:color-mix(in srgb,var(--wait) 28%,transparent)}.status-select-wrap.called .status-select{color:var(--ok);background:var(--ok-soft);border-color:color-mix(in srgb,var(--ok) 26%,transparent)}.status-select-wrap.closed .status-select{color:var(--muted);background:#eef0f2;border-color:#e0e4e8}.status-select-wrap.won .status-select{color:var(--ok);background:var(--ok-soft);border-color:color-mix(in srgb,var(--ok) 26%,transparent)}.status-select-wrap.lost .status-select{color:var(--miss);background:#eef0f2;border-color:#e0e4e8}.subhead{font-size:var(--fs-xs);text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:700}.notes-feed{display:flex;flex-direction:column;gap:12px;margin-bottom:4px}.note{border:1px solid var(--line-soft);border-radius:var(--r-sm);padding:10px 12px;background:var(--paper)}.note .note-meta{display:flex;justify-content:space-between;gap:10px;font-size:var(--fs-xs);font-weight:700;color:var(--muted);margin-bottom:5px}.note p{margin:0;white-space:pre-wrap;word-break:break-word;line-height:1.5}.transcript{display:flex;flex-direction:column;gap:14px;margin-top:10px}.trow{display:flex;gap:10px;align-items:flex-end;max-width:88%}.trow.agent{align-self:flex-start}.trow.caller{align-self:flex-end;flex-direction:row-reverse}.tav{width:32px;height:32px;border-radius:50%;flex:none;display:grid;place-items:center;box-shadow:inset 0 0 0 1px #0000000f}.tav.agent{background:linear-gradient(160deg,var(--gold-soft),#e4d18f);color:var(--navy);font-family:var(--serif);font-weight:700;font-size:15px}.tav.caller{background:linear-gradient(160deg,#1c4779,var(--navy));color:var(--gold-soft)}.tav svg{width:15px;height:15px;display:block}.bubble{max-width:100%;padding:10px 14px;border-radius:15px;font-size:var(--fs-md);box-shadow:var(--sh-card)}.bubble .who{display:block;font-size:var(--fs-xs);font-weight:700;margin-bottom:3px;letter-spacing:.02em;opacity:.85}.bubble.agent{background:#fff;color:var(--ink);border:1px solid var(--line);border-bottom-left-radius:4px}.bubble.agent .who{color:var(--gold-deep)}.bubble.caller{background:linear-gradient(160deg,#143a66,var(--navy));color:#fff;border-bottom-right-radius:4px}.bubble.caller .who{color:var(--gold-soft)}.bubble p{margin:0;white-space:pre-wrap;word-break:break-word;line-height:1.5}.hoursrow{display:grid;grid-template-columns:110px auto 1fr 1fr;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid var(--line-soft)}.hoursrow:last-child{border-bottom:none}.hoursrow .dayname{font-weight:700;color:var(--navy);font-size:var(--fs-sm)}.hoursrow label.togglewrap{display:flex;align-items:center;gap:7px;font-size:var(--fs-xs);color:var(--muted);cursor:pointer;white-space:nowrap;font-weight:700;text-transform:uppercase;letter-spacing:.04em}.hoursrow input[type=checkbox]{width:16px;height:16px;accent-color:var(--navy);cursor:pointer}.hoursrow input[type=time]{padding:8px 9px;font-size:var(--fs-sm)}.hoursrow input[type=time]:disabled{opacity:.45}@media(max-width:560px){.hoursrow{grid-template-columns:1fr 1fr;gap:8px 10px;padding:14px 0}.hoursrow .dayname,.hoursrow label.togglewrap{grid-column:1 / -1}}.greetbox{background:linear-gradient(180deg,#fffdf7,var(--paper));border:1px solid var(--line);border-left:3px solid var(--gold);border-radius:var(--r-sm);padding:14px 16px;font-size:var(--fs-md);color:var(--ink);line-height:1.6}.loading{color:var(--muted);font-size:var(--fs-sm);padding:28px 4px;text-align:center}.loading:before{content:"";display:inline-block;width:15px;height:15px;margin-right:9px;vertical-align:-2px;border:2px solid var(--line);border-top-color:var(--navy);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.demo-badge{display:inline-block;margin-top:3px;margin-left:8px;font-size:var(--fs-xs);font-weight:800;letter-spacing:.12em;text-transform:uppercase;color:#3a1d02;background:linear-gradient(180deg,#ffcf6b,#f0a92c);border-radius:999px;padding:2px 11px;box-shadow:inset 0 0 0 1px #3a1d0240}.pickcard .demo-badge{margin-top:0;margin-left:6px}.pickcard-tags{display:inline-flex;align-items:center;gap:4px;flex-wrap:wrap}.topbar.demo{box-shadow:inset 0 -3px #f0a92c}.srcstrip{display:flex;align-items:center;flex-wrap:wrap;gap:8px 14px;padding:9px 22px;background:linear-gradient(180deg,#fffdf7,var(--paper));border-bottom:1px solid var(--line);font-size:var(--fs-sm);color:var(--ink-soft)}.srcstrip[data-freshness=stale]{background:linear-gradient(180deg,#fdf4e2,#f8ecd4)}.srcstrip-title{font-weight:700;color:var(--navy)}.srcstrip-item{white-space:nowrap}.srcstrip-note{color:var(--muted);font-style:italic}.srcstrip-chip{font-size:var(--fs-xs);font-weight:700;border-radius:999px;padding:2px 10px;white-space:nowrap}.srcstrip-chip.ok{color:var(--ok);background:var(--ok-soft)}.srcstrip-chip.warn{color:var(--wait);background:var(--wait-soft)}.srcstrip-chip.neutral{color:var(--muted);background:#eef0f2}.readonly-tag{display:inline-flex;align-items:center;gap:5px;font-size:var(--fs-xs);font-weight:700;letter-spacing:.04em;color:var(--muted);background:#eef0f2;border:1px dashed #d5dbe1;border-radius:999px;padding:2px 10px;white-space:nowrap}.row-tools{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.src-name{font-weight:700;color:var(--navy)}.src-sub{font-size:var(--fs-xs);color:var(--muted);margin-top:2px}.lcard .lsrc{font-size:var(--fs-xs);color:var(--muted);margin-top:6px}.lcard .lsrc a{color:var(--navy-soft)}